{"id":1646,"date":"2021-01-18T19:33:17","date_gmt":"2021-01-18T18:33:17","guid":{"rendered":"http:\/\/thjjwyy.cluster030.hosting.ovh.net\/?post_type=lp_course&#038;p=1646"},"modified":"2025-03-12T12:04:34","modified_gmt":"2025-03-12T11:04:34","slug":"anticiper-et-gerer-les-situations-difficiles","status":"publish","type":"lp_course","link":"https:\/\/controlc.fr\/index.php\/courses\/anticiper-et-gerer-les-situations-difficiles\/","title":{"rendered":"ANTICIPER ET GERER LES SITUATIONS DIFFICILES"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"1646\" class=\"elementor elementor-1646\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5b5c0a3d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5b5c0a3d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5f84f264\" data-id=\"5f84f264\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6c6233b4 elementor-widget elementor-widget-text-editor\" data-id=\"6c6233b4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4 id=\"detailles-objectif\">Programme<\/h4><div id=\"detailles-participants\"><p><strong>Rep\u00e9rer et d\u00e9finir les caract\u00e9ristiques d\u2019une situation difficile<\/strong><br \/>Identifier et caract\u00e9riser une situation difficile<br \/>Comprendre comment une situation peut devenir difficile<br \/>Comment se pr\u00e9parer \u00e0 la gestion de la situation<\/p><p><strong>Anticiper les r\u00e9actions de ses collaborateurs<\/strong><br \/>Pr\u00e9venir les comportements inhabituels face aux situations difficiles<br \/>Analyser les types de comportements en p\u00e9riode de crise, de transition, d\u2019incertitude, de stress<\/p><p><strong>G\u00e9rer ses r\u00e9actions, mieux se conna\u00eetre et \u00eatre plus serein<\/strong><br \/>Rep\u00e9rer nos r\u00e9actions inefficaces<br \/>Adapter son comportement : ma\u00eetriser ses \u00e9motions et savoir s\u2019affirmer<br \/>Trouver les attitudes adapt\u00e9es suivant le type de situations rencontr\u00e9es (formuler une demande, n\u00e9gocier, \u00e9valuer, dire non\u2026)<br \/>Changer de regard sur les situations d\u00e9stabilisantes<\/p><p><strong>Comprendre et g\u00e9rer les personnes difficiles<\/strong><br \/>\u00c9tablir une relation d\u2019\u00e9coute et de confiance<br \/>Distinguer le factuel de l\u2019affectif<br \/>Faire face \u00e0 l\u2019agressivit\u00e9 sans perdre sa s\u00e9r\u00e9nit\u00e9<br \/>Savoir transformer une critique n\u00e9gative en un feed-back constructif<br \/>Choisir l\u2019attitude adapt\u00e9e dans les situations : \u00e9coute, canalisation, affirmation de soi<\/p><p><strong>Imaginer une solution et favoriser la sortie des situations difficiles<\/strong><br \/>Pouvoir d\u00e9passer les obstacles impr\u00e9vus<br \/>Analyser les situations et les r\u00e9soudre.<span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); font-size: 15px;\">\u00a0<\/span><\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1adf8dd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1adf8dd\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-64833c3\" data-id=\"64833c3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a5e4be4 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"a5e4be4\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/controlc.fr\/wp-content\/uploads\/2021\/01\/ANTICIPER-ET-GERER-LES-SITUATIONS-DIFFICILES.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">La fiche formation<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-f500bd1\" data-id=\"f500bd1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0f7e0db elementor-align-center elementor-widget elementor-widget-button\" data-id=\"0f7e0db\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/controlc.fr\/wp-content\/uploads\/2025\/02\/ControlC-Tarifs-epp-2025.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Nos Tarifs<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-713a77c\" data-id=\"713a77c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1596517 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"1596517\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/controlc.fr\/wp-content\/uploads\/2025\/02\/ControlC_planning-interentreprises_-comm_2025-2.pdf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Le planning<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Programme Rep\u00e9rer et d\u00e9finir les caract\u00e9ristiques d\u2019une situation difficile Identifier et caract\u00e9riser une situation difficile Comprendre comment une situation peut devenir difficile Comment se pr\u00e9parer \u00e0 la gestion de la situation Anticiper les r\u00e9actions de ses collaborateurs Pr\u00e9venir les comportements inhabituels face aux situations difficiles Analyser les types de comportements&hellip;<\/p>\n","protected":false},"author":6,"featured_media":6137,"comment_status":"closed","ping_status":"closed","template":"","course_category":[11,42,46],"course_tag":[],"class_list":["post-1646","lp_course","type-lp_course","status-publish","has-post-thumbnail","hentry","course_category-communication","course_category-efficacite-personnelle-professionnelle","course_category-management","course"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ANTICIPER ET GERER LES SITUATIONS DIFFICILES -<\/title>\n<meta name=\"description\" content=\"Formation &quot;Anticiper et g\u00e9rer les situations difficiles&quot; sur 2 jours. ControlC Melun organisme Qualipi Seine-et-Marne.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/controlc.fr\/index.php\/courses\/anticiper-et-gerer-les-situations-difficiles\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ANTICIPER ET GERER LES SITUATIONS DIFFICILES -\" \/>\n<meta property=\"og:description\" content=\"Formation &quot;Anticiper et g\u00e9rer les situations difficiles&quot; sur 2 jours. 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